Data Deletion Instructions

1. Before you start

This process covers personal information held by Motanza. Deleting Motanza records does not delete your WhatsApp or Meta account, messages stored on your own device, or information independently controlled by Meta, WhatsApp, Tawk, a vehicle supplier, or another third party.

There is no Motanza account that you need to sign into, and you do not need to use a web form.

2. Send your request

Email privacy@motanzaglobal.com with the subject "Data Deletion Request". In the email, say that you want Motanza to delete personal information associated with you.

• Include the WhatsApp phone number, including country code, that you used to contact Motanza, if applicable.
• Include the WhatsApp display name or live-chat name you used, if known.
• Include an approximate date or date range for the conversation so we can locate the correct records.
• If your request concerns only live chat or another channel, identify that channel and the email or name you used there.

3. Do not send unnecessary sensitive information

Do not copy your message history into the first request, and do not send a passport, national identity document, payment information, or other sensitive document unless Motanza later explains why a specific item is reasonably necessary to verify your request.

4. Verification

We may ask for limited additional information to confirm that the requester is connected to the relevant WhatsApp number, live-chat conversation, or other record. This protects users from unauthorised deletion requests.

If we cannot verify the connection or locate a record from the information supplied, we will explain what additional detail is needed where reasonably possible.

5. What Motanza will review for deletion

After verification, we will locate information linked to the request and delete or de-identify it as appropriate. This review may include the following Motanza records.

• Customer records, including WhatsApp identifier, profile name, language, and customer type.
• Conversation records, inbound and outbound messages, message identifiers, review notes, and associated media URLs.
• Vehicle requirements and sales-lead information, including model, year, mileage, configuration, colour, quantity, destination or shipping port, stock-match status, and lead summaries.
• Related service-operation records, including automated inventory-search or response-tool records associated with the conversation.

6. Information that may be retained

We may retain limited information where required or permitted by applicable law, or where reasonably necessary to establish, exercise, or defend legal claims; prevent fraud or abuse; protect users and the service; or document that a deletion request was completed.

Information in routine backups may remain until the relevant backup is replaced or expires. It will not be restored for ordinary operational use after an approved deletion request.

7. Confirmation

We will begin handling a verified request promptly and will email you when the review is complete, or explain any lawful reason that prevents us from deleting all requested information. Response timing can vary with the request, verification needs, and applicable law.