Privacy Policy

1. Scope and who we are

Motanza ("Motanza", "we", "us", or "our") operates motanzaglobal.com and the Motanza WhatsApp vehicle assistance service. This Privacy Policy applies when you visit our website, use our live-chat tools, communicate with us through WhatsApp, or otherwise ask us to help you find a vehicle.

Vehicle listings may include business contact information supplied by or collected for vehicle suppliers. This policy focuses on personal information associated with visitors, customers, and people who communicate with Motanza.

2. Information we collect

The information we receive depends on how you use Motanza. You can browse and search vehicle listings without creating a Motanza account or submitting an online purchase or payment.

• Website and search information: pages and vehicle listings requested, search terms and filters, referral information, timestamps, IP address, and standard browser, device, and network information that may be present in application or server logs.
• Region preference: when you choose a market, we store a first-party cookie named motanza_region for up to one year so we can remember your language, currency, number, date, and distance-unit preferences.
• Live-chat information: messages and details you choose to provide through the Tawk live-chat widget, together with technical data used to deliver and secure that service. Tawk may use cookies or similar browser storage for its service.
• WhatsApp information: your WhatsApp number or identifier, profile display name, message identifiers, message content, message timestamps, and media links associated with our conversation.
• Vehicle-assistance and lead information: preferred vehicle, model year, mileage, configuration, colour, quantity, destination or shipping port, customer type, language, stock-match status, and summaries created to support sales follow-up.
• Service-operation records: conversation status, outbound replies, delivery status, review notes, and records of automated tools used to search inventory or prepare a response.

3. How we use information

We use information only where it is reasonably connected to operating, securing, and improving Motanza or responding to a request.

• Provide vehicle search, listing, localisation, live-chat, and WhatsApp assistance.
• Understand vehicle requirements, search available inventory, prepare replies, and hand a qualified request to a sales colleague.
• Remember market preferences and present prices, dates, numbers, and distance units appropriately.
• Maintain conversation history, prevent duplicate processing, troubleshoot failures, protect the service, and investigate misuse.
• Comply with applicable legal obligations, enforce our terms, and respond to valid requests from users or authorities.

4. Automated and AI-assisted replies

Motanza uses an AI model service to help interpret messages, search inventory, and draft or generate WhatsApp replies. Relevant message text, recent conversation history, and vehicle requirements may be sent to that service for these purposes.

AI-generated information can be incomplete or incorrect. It does not confirm vehicle availability, final price, shipping, condition, or a transaction. You can ask for a human sales colleague when you need confirmation or further assistance.

5. How information is shared

We do not disclose personal information indiscriminately. Information may be shared with the following recipients when needed for the purposes described above.

• Meta and WhatsApp, which transmit WhatsApp messages and related service data under their own terms and privacy notices.
• Tawk, which provides the website live-chat service.
• AI model and infrastructure providers used to process messages, run the application, host data, deliver content, monitor reliability, or secure the service.
• Authorised Motanza operations and sales personnel who need the information to answer a request or follow up on a vehicle requirement.
• Authorities, advisers, or other parties where disclosure is required by law, needed to protect rights and safety, or connected to a legitimate business reorganisation.

6. International processing

Motanza serves customers across multiple markets. Our personnel and service providers may process information in countries other than the country where you live. Privacy and data-protection rules may differ between those locations. Where applicable, we use contractual, organisational, or other appropriate measures for international processing.

7. Retention

We retain information for as long as reasonably needed to provide the service, maintain conversation and sales follow-up records, protect the platform, resolve disputes, and meet legal or operational requirements. Retention can vary by record type and the context of the interaction.

When information is no longer needed, or after we approve a verified deletion request, we delete or de-identify it unless continued retention is required or permitted by law. Residual copies may remain temporarily in routine backups until those backups are replaced or expire.

8. Security

We use reasonable technical and organisational safeguards intended to protect information against accidental loss and unauthorised access, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending sensitive information that is not needed for a vehicle enquiry.

9. Your choices and rights

Depending on where you live, you may have rights to ask whether we hold information about you, request access or correction, object to or restrict certain processing, withdraw consent where processing relies on consent, or ask us to delete information.

To exercise a privacy right, email privacy@motanzaglobal.com. For a step-by-step deletion request, use our Data Deletion Instructions linked below. We may need to verify that the request relates to you before acting on it.

10. Children

Motanza is a vehicle information and sales-assistance service intended for adults. It is not directed to children under 18, and we do not knowingly seek personal information from children. If you believe a child has provided information to us, contact privacy@motanzaglobal.com.

11. Changes to this policy

We may update this Privacy Policy when our services or data practices change. We will publish the revised version here and change the effective date. Material changes may also be communicated through the service where appropriate.